e-Formost

e-Formost

In today's world of instant gratification, we need to offer more services than just print and mail. e-Formost enables you to expand your services to true secure multi-channel delivery.

  • e-Formost can support your workflow with:

    • Secure web submission
    • Web proofing
    • Web delivery as HTML, image or PDF
    • Email with login links or PDF attachments
    • Fully or partially branded websites
    • Fully integrated BillPay support
    • IVR - Yes it can call you too

    e-Formost is the one solution that takes you further than all others. We are the complete workflow partner that ensures you can communicate with your clients and their clients, the way they want and when they want it.

    Provide your clients with a complete e-business portal and the tools to manage their job.

    e-Formost is a single web based solution that includes secure branded customer facing self-service solution with capabilities that enable the full range of business and consumer customer service, payments and account management activities.

    With multiple Bill Pay options, including complete and partial payments, re-occurring renewals, and future payments, e-Formost can ensure that you provide a true Web based solution. The e-Formost zero foot-print web-based solution provides a secure dashboard for customers to access, search and retrieve information from a single, easy-to-use web interface.

  • In today's marketplace, companies are looking for their mailing providers to do more than just print and mail. e-Formost supports all categories of e-billing and self-service across both B2C and B2B environments: Including discrete and recurring financial transactional environments.

    e-Formost is a fully integrated solution with secure bill pay providers. e-Formost offers secure hand off and site branding, security for even the most demanding clients.

    No longer do you have to worry about additional custom coding and API hand-off's with integration to most of the large bill pay providers. e-Formost offers advanced features that enables us to offer your customers full and partial payment, future and re-occurring payments all built into a single solution.

    e-Formost's bill pay solution provides a feature set like no other to quickly and easily move any organization from a mailer to a full service provider with Automated Clearing House (ACH) supported back end system.

    Receive payment on your client's behalf and accept American Express, Visa, MasterCard Discover and direct deposit. ACH payments can be batched and processed daily, while credit and debit card payments are authorized in real-time. e-Formost's integrated web-based reporting and management dashboard interface provides advanced reporting for CSR activity and B2C payment status and usage.

    Seamless integration with online bill pay providers enables your end-users to select bills they want to pay, and then schedule payments, all without complex programming and hours of specific customization.

    e-Formost will manage the secure hand-off between e-Presentment, bill selection, and the payment service/s while maintaining the required website branding.

  • Customer service has one goal: To provide answers to the clients and customers. Improve customer satisfaction using e-Formost's flexible, secure and reliable customer service offerings.

    Our internal customer service:

    • Access to all information about the job in process
    • Access to the raw data and a PDF of mail piece
    • Information on where the job is and what state of processing
    • Status of any print job

    Our customers and their customer service departments:

    • Access to all information about the job in process
    • Web based access to the data from the job account number, totals, billing dates, etc
    • Web based access to a PDF version of the mail piece
    • Web based access to HTML version of the mail piece

    All of this with 100% fidelity and accuracy to ensure they can assist the client or customer on the other end of the phone. e-Formost offers real-time access to data and mail pieces with complete integration to back-end systems with our flexible API integration tool-kit.

    e-Formost is the one solution that gives you access to the tools before and after the job is created, to ensure open communication in a secure environment.

  • Enter the world of PDF e-Presentment with advanced security and a solution that can enable PCI compliance. Secure Email Presentment and Payment (SMPP) solution offers an alternative PUSH e-bill delivery and settlement model.

    e-Formost offers a simple out of the box "brandable" interface that can be customized in minutes, not weeks.

    E-delivery options in e-Formost ensure that you can communicate with your clients and/or their clients in a desired format such as:

    • E-delivery via a HTML based email with a link to site
    • E-delivery via a HTML based email with an attached PDF of the mail piece
    • E-delivery via email with a token based link to site to automatically retrieve a PDF or HTML page
    • E-Delivery of information to your client supporting single-on access

    Each user has the ability to control how they want to communicate to maximize response rates and ensure that any data we are processing is delivered in the most appropriate way. e-Formost will ensure that you can meet the demands of your clients and provide secure access and additional services without needing programming or administrator intervention.

    With the strength of multiple delivery options available through one solution, e-Formost can streamline your entire billing and revenue capture process to remove the human element thus eliminating costly errors, while providing true, multi-channel delivery options.

  • More and more clients are requiring access to statements, mail, bills and documents online. Whether documents are being archived for e-presentment, customer service, self-service or account retention, e-Formost offers you the flexibility to easily exceed your requirements.

    The web-based searching GUI can quickly locate a specific transaction or mail piece in less than one second and enable viewing as HTML or PDF within the browser or as a PDF within the users PDF default reader.

    e-Formost has options to store the PDF and then provide secure PDF presentment or use secure "on the fly" PDF presentment. The separation of the web server enables fully branded landing pages. Also e-Formost's API ensures that any sites "look and feel" can be maintained throughout the PDF archiving offering.

    Deliver more than just mail! e-Formost enables our clients to view their print files as a PDF, and/or provide secure access to the data within a simple to use HTML format.

  • The "look and feel" of any solution is extremely important. We want to present a professional appearance to our clients, just as they want to present a professional appearance to their clients. e-Formost has numerous areas that can be branded and sub-branded for an unlimited number of our clients. e-Formost's simple and powerful branding can ensure that we deliver full or semi branded web pages to all of our clients and their clients. With an unlimited number of pages available and full support for any CSS (Cascading Style Sheets) the branding is only limited by our client's imagination. The branding flows through all pages from initial upload, all the way through web presentment, and bill pay to ensure that every user has a complete and professional solution.

    The CSS support makes changing the look and feel very simple for any person with very basic HTML knowledge. We offer a basic "out of the box" branding or the advanced API tool set can provide your organization with a fully branded E-delivery site that will have the same look and feel the a corporate site.

    From simple logo changes to support for single sign-on with an open API, e-Formost makes you a master at Multi-Channel delivery without the need for hundreds of programmers.

  • Web-based submission is one of the many ways e-Formost can receive data. This experience can be through a semi or fully branded site.

    Upon receipt of data, e-Formost can be set to send out an email confirming the receipt of a file. The true automation component of e-Formost can now take over. The file will begin to run through the advanced data validation and pre-processing steps to create a unique MD5sum entry (Digital Finger Print) to ensure that the specific file has never been received before.

    Additional data validation steps include checking of mandatory fields for:

    • Account ID
    • Dollar balances
    • Page length
    • Missing fields
    • Pattern matching to check for irregularities

    The file is then automatically added to the secure database for processing or web proofing.

    The web-based submission, combined with e-Formost OnceAmation will ensure that a file is securely processed from receipt, until production hold, with no IT interaction, unless there is an exception.

  • Web proofing of direct mail and transactional material is a great way to move data ownership and validation back to data owners.

    e-Formost can notify clients or staff that a job has been processed and ready for approval before being released to a printer. The advanced database with the secure web access can enable specific users to log into a semi or fully branded web portal and review the file.

    Viewing can be of:

    • The input data
    • Any name address fields
    • Number of pages
    • Number of statements
    • Viewing of a PDF or PNG with pre-printed stock emulation
    • Viewing of specific letter versions
    • Viewing of each mail piece or the entire job

    The job may be accepted or rejected. If rejected, notes can be added and an email will be generated for immediate review.